How to get a call by accessing My V-Connect Account

Communication with people who are housed in correctional facilities can be a complex task. Letters are used to communicate to people in correctional amenities, as it is the only viable and approved method. However, there are occasions wherein the inmates in correctional facilities can make phone calls. The phone calls allowed are prepaid collect calls and the person who wants to receive the call should make arrangements and pay for the call. Very few companies provide services that allow you to book prepaid collect calls and V-Connect is one such company.

About V-Connect

V-Connect Service provides collect call service to their customers to contact people in penal institutions. By using a prepaid phone account provided by V-Connect you can place calls to your friends or relatives in correctional facilities. You can add funds to the V-Connect account using credit or debit cards. The call rates are based on the distance between the location of the correctional facility and you. V-connect

Requirements to place a call using My V-Connect account

  • A PC or laptop with a stable internet connection
  • Access PIN
  • Credit or Debit card

 Detailed instructions

  1. To access V-Connect Account, go to
  2. Click on the preferred language to proceed to the site.
  3. V-Connect is in the process of getting replaced by OffenderConnect and you will have to click on the link to proceed to the page. If you are registered with V-Connect, you can use the V-Connect user if and password to access your OffenderConnect account.
  4. Alternatively, you can use the following link to access OffenderConnect,
  5. In the home page, Click on ‘Sign Up’ to create your account
  6. Read the ‘Terms of Use’ and click on ‘Accept’
  7. Fill in the personal details as required in the page and click on ‘Next’
  8. Enter the details of the facility you would like to contact and provide the access PIN in the relevant field
  9. In the next page, the details of special offers will be displayed on screen. Pick a special offer that interests you and continue to the next step.
  10. Verify the details provided by you and click on ‘Finish’ to complete the registration
  11. Log in to the account using your user ID and password
  12. Add funds to your account using your credit or debit card
  13. Submit a request for collect call by providing the required details.
  14. After scrutiny, the call will be placed according to your preferences.