How to Access Your ‘My Virgin Media’ Account Online


If you have signed in to My Virgin Media and the My Bills area states that you are not the primary account holder, the first thing you need to do is retrieve your primary email address.

There are many benefits to using your primary e-mail account.

Here are just a few:

  • You have complete control over the household’s email accounts where you can create up to 9 additional email addresses. So everything is in one place and nice and secure.
  • Have complete control over your package.
  • Most importantly view your bills and unbilled usage, and manage your Direct Debit and payments (all online).

You can retrieve your Primary account email details by clicking the Forgotten your Username? link on the main page where you sign in to My Virgin Media.

After clicking on this link, you need to enter the account holder’s surname, the account number and the area reference – all of this is available on your bill.

You will then be presented with a list of email addresses, the majority of email addresses you will know and the one that you don’t know is likely to be your primary email account, for example [email protected]

If you are still not sure which email address is the right one, you will need to call us on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 2.

Once you have your primary email address you can then sign in to your account to view your bills. If you don’t know the password for this email address you can click the Forgotten my Password? link to reset it.

If this is the first time that you have used our eBilling service since the upgrade, then you will need your 4 digit eBilling PIN. This will enable you to link your My Virgin Media account with your eBilling account.